Terms & Conditions
Accessing www.giftingplus.com constitutes your agreement to the following Terms and Conditions (“Terms”). If you do not agree with these Terms, you may not access www.giftingplus.com.
The Site is operated by The Phoenix Trading Co LTD (“The Phoenix Trading,” “us” or “we”). We are a company incorporated in UK and our principal place of business is located at 1-23-21, Shibuya, Shibuya-ku, Tokyo
We reserve the right to revise these Terms at any time, please check these Terms periodically. Changes will not apply to any orders we have already accepted unless the law requires otherwise. If you breach any of the terms of these Terms you will have your access canceled and you may be permanently banned from accessing www.giftingplus.com. If you access www.giftingplus.com after the changes to these Terms have been posted, your access will constitute your acceptance of those changes, irrespective on you actually reviewed them or not. At the bottom of this page, we will notify you of the date these Terms were last updated. If you do not agree to these Terms, please don’t use this website.
We are doing our best efforts to make certain that the products purchased by you at www.giftingplus.com are of good quality, meet the requirements of all relevant rules and regulations and are in all material respects in accordance with the product description displayed at www.giftingplus.com. We are continuously monitoring our delivery processes and our customers’ feedback of products sold at www.giftingplus.com.
We directly receive your payments, and we undertake to refund you any money which you may become entitled to.
Warranty terms are product specific, and therefore will be provided with the relevant product.
All our prices can be assumed to be correct at the time of order.
All offers are subject to availability.
All prices are shown in US Dollar / EURO and include V.A.T. where applicable.
www.giftingplus.com reserves the right to change the price of the products at any time. It is understood that the price of the product that will be charged to the user will be indicated in the order summary, displayed by the user before placing the order.
In the event that a product is offered on www.giftingplus.com at a discounted price, the website will indicate the full reference price against which the discount is calculated and what the full reference price corresponds to. It is understood that the offer of products at discounted prices will be made only if the full price of the product corresponds to the actual market price of the same.
If any error has resulted in an incorrect price being shown in the website, we reserve the right to correct the price and notify you accordingly. In this case, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to confirm your wish to proceed at the correct price, however, should you choose to refuse, your money will be refunded to your credit/debit card in full. The repayment of such money paid to us will be the extent of our liability to you in the event of pricing errors.
We will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order.
You must be at least eighteen (18) years of age. If you are not of legal age in your country of residence, you must have your parent or legal guardian to complete the registration on your behalf.
All orders placed on our website are subject to stock availability and to the validation checks. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.
Please note that the only language in which the contract can be concluded is English. The Phoenix Trading will retain details of your order in our database and these details can be made available on request.
This The Phoenix Trading claims all payments for products and services purchased on the GiftingPlus.com directly from the customer. The customer is obliged to make payments to The Phoenix Trading only.
Payment must be made in EURO and US Dollar.
Products cannot be collected in-store and thus cannot be paid for in cash.
Payment methods available to customers for the online shopping: VISA, MasterCard debit/credit cards
When paying by credit card or other payment methods, the amount is debited at the time of order.
Shipping and delivery is made only after receipt of the payment.
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
HOW DO WE SHIP PACKAGES
Packages will be shipped by using ePacket or EMS depending on the weight and size of the product.
Free shipping is provided to over 200 countries around the world. However, there are some locations where products can not be shipped. If you happen to be located in one of those countries we will contact you in the moment your order is placed.
We are not responsible for any custom fees once the items have shipped. By purchasing the products in giftingplus.com, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
HOW LONG DOES IT TAKE
Shipping time varies by location. These are the estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. If you have any questions regarding Delivery please email us at firstname.lastname@example.org
and contact us at 0120-959-124.
If you have any questions regarding this Delivery Policy please email us at email@example.com and contact us on: 0120-959-124. Fax number: 06-6633-8655
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our no 1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of www.giftingplus.com
Goods must be returned without any delay and not later than 14 days after notifying us of the return.
The return address details will be provided on the request.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
DAMAGED OR FAULTY GOODS
If you receive a damaged, broken, or defective product, please raise an enquiry including as much information about the damage as possible. Please be aware that we can require a photograph of the damage where applicable.
We will generally instruct you to ship the damaged product back to us. As soon as it is received we will send you a replacement product. If the replacement can’t be made, or if you wish to cancel the order, you will be refunded in full. You will also be reimbursed for reasonable returns postage costs for damaged or faulty goods once we have received your postage receipt.
If the outer packaging of your order is clearly damaged on arrival, and you are suspecting that the products are damaged as well, you can either reject the delivery or accept the goods and sign for them as damaged. In both instances, please notify our customer care service as soon as possible.
The reproduction of colors and detail in the pictures on our web site is as accurate as our technology allows.
INFORMATION WE COLLECT
We may collect the following information:
- Name, IP-address
- Contact information including email address, phone number
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
USE OF INFORMATION
We require this information to understand your needs and provide you with the best possible service, and in particular for the following reasons:
- Internal record keeping.
- To improve our products and services.
- To send periodically promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- To contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.
- We use Google Analytics to track the pages you have visited, helping us understand which products you like, and which you have decided not to continue purchasing.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
When purchasing with us, you are consenting to the use of software packages such as our shopping cart system, which is used to collect your delivery information. All details supplied are securely stored but are in no way shared with any third parties. We may from time to time, send you marketing emails about our products, but you can at any time opt out when provided with the option. We do not store your credit or debit card details.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us to analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
OTHER WEBSITES LINKS
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROL YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at firstname.lastname@example.org. We will promptly correct any information declared to be incorrect.
Any dispute relating in any way to your visit to our website or to products you purchase with us shall be submitted to confidential arbitration in United Kingdom, except that, to the extent you have in any manner violated or threatened to violate The Phoenix Trading Co LTD intellectual property rights, we may seek injunctive or other appropriate relief in any court in United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
You acknowledge and agree that www.giftingplus.com contains proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that content presented to you through the Service is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by us or vendors, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on content, in whole or in part.
You agree not to access, or make an attempt to access www.giftingplus.comby any means other than through the interface that is provided by us.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We do not sell products to children, but to adults, who can purchase with a credit or debit card.
You agree that we may terminate, in our sole discretion, your password, account (or any part thereof) or use of www.giftingplus.com, and remove and discard any content for any reason. You agree that any termination of your access to www.giftingplus.com under any provision of this Terms may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account.
Any account that has not been used for a certain period of time may be terminated and all contents therein permanently deleted in line with www.giftingplus.com guidelines and policies. You agree that we shall not be liable to you or any third-party for any termination of your access to the Service.
You can always terminate your account with us. To terminate your account, please call our customer support services on: 0120-959-124. Fax number: 06-6633-8655 email us at email@example.com
Please provide your name, home address, your phone number, email address and other order details if required. You are also free to click a termination button in your account settings.
LIMITATION OF LIABILITY
While we will use reasonable endeavors to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through www.giftingplus.com including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that our website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through www.giftingplus.com.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.
This does not affect your statutory rights as a consumer.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or any loss of goodwill or reputation or any special or indirect losses in any case whether or not such losses were within the contemplation of the parties at the date of the Terms, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms. Nothing in the Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of these Terms is recognized unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Contact us on 0120-959-124 between 8 am and 9 pm Monday to Friday and 10 am to 4 pm on Saturdays or e-mail firstname.lastname@example.org (for any query regarding the products or for customer services).
If you have any questions regarding Terms and Conditions please email us at email@example.com and contact us on 0120-959-124